Privacy Policy – Purple Bowl

Last Updated: 28/10/2025

Purple Bowl (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile application, or subscribe to our food delivery services.

1. Information We Collect

When you use our services or subscribe to a plan, we may collect the following information:

a. Personal Information

  • Full name

  • Contact details (phone number, email address, and WhatsApp number)

  • Delivery address

  • Payment and billing information (processed securely through our payment partners)

b. Non-Personal Information

  • Device details (browser type, operating system, IP address)

  • Usage data (pages visited, time spent, interaction patterns)

  • Cookies and similar technologies for improving website experience

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your food subscriptions

  • Communicate with you regarding orders, delivery updates, and account information

  • Send you promotional offers, subscription reminders, and feedback requests via phone, SMS, and WhatsApp (with your consent)

  • Improve our products, customer experience, and website functionality

  • Maintain records for internal and legal compliance

3. Communication Consent

By subscribing to Purple Bowl, you consent to receiving communications from us through phone calls, SMS, and WhatsApp messages for:

  • Order confirmations and delivery updates

  • Customer support and feedback collection

  • Promotions, offers, and announcements

You may opt out of promotional messages anytime by replying “STOP” on WhatsApp or contacting our support team.

4. Data Security

We use industry-standard encryption and security practices to protect your personal information.
However, while we take every precaution, no method of online transmission or storage is completely secure, and we cannot guarantee absolute data security.

5. Data Sharing and Disclosure

We do not sell or rent your personal data.
Your information may be shared only with:

  • Trusted delivery partners and payment processors for order fulfillment

  • Customer service providers assisting in communication or support

  • Legal authorities if required by law or court order

All partners are bound by confidentiality and data protection agreements.

6. Cookies

Our website uses cookies to enhance your browsing experience and collect analytics.
You may disable cookies in your browser settings, but some website features may not function properly without them.

7. Your Rights

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for promotional communications

  • Request details on how your data is used or stored

To exercise these rights, please contact us at [Insert Contact Email].

8. Retention of Data

We retain your information only as long as necessary for providing our services, fulfilling legal obligations, and resolving disputes.

9. Updates to This Policy

Purple Bowl reserves the right to modify or update this Privacy Policy at any time. The updated version will be posted on our website with a revised “Last Updated” date.

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